Question 1

What is Elderworld, and how is it different from hiring an attendant?

Accepted Answer

Elderworld gives your parents one Concierge, known to you by name, who holds the everyday: companionship, coordination, and a steady eye on how they are doing. A local attendant is one pair of hands. Elderworld is a relationship, with a whole system around it. Your Concierge learns your parent's routines and preferences, coordinates appointments, errands and paperwork, and keeps you in the loop with an update after every visit, whether you are in Bengaluru or abroad. We do not simply place someone in the home. We hold the day-to-day so nothing important slips.

Question 2

How quickly can care begin?

Accepted Answer

After you reach out, we arrange a first visit within a few days. This is a no-obligation, face-to-face conversation at your parent's home to understand their health, routines and what worries you most. If we are a good fit, care can usually begin within a few days of that visit. Urgent situations can be prioritised.

Question 3

What does getting started look like?

Accepted Answer

It is a short, personal process. First, a no-obligation home visit where a care coordinator sits with you and your parent to understand their needs, preferences and daily life. Then we shape a plan and introduce your Concierge, a named person you meet before anything begins. Once you are comfortable, care begins, with updates after every visit and one point of contact you can always reach. There is no long-term contract, and you can adjust as needs change.

Question 4

Can I pause or change the arrangement?

Accepted Answer

Yes. There is no long-term contract. You can pause while your parent travels or family is visiting, scale up when their health needs more, and ease it back when things settle. We would rather you stay because the care is right, not because you are locked in.

Question 5

What does Elderworld actually do?

Accepted Answer

One relationship across the everyday: medical coordination, home and safety, companionship and community, errands and daily logistics, legal and paperwork, and curated travel. You can work with us through a membership for ongoing care, or a single booking for one specific moment. The plan is shaped around what your parent actually needs, not sold as a fixed package.

Question 6

What languages do your Concierges speak?

Accepted Answer

Our Concierges speak Kannada, Hindi, Tamil, Telugu and English. We match your Concierge to your parent's preferred language and cultural background, because trust and easy conversation are the point of it.

Question 7

Can I request a different Concierge if it is not the right fit?

Accepted Answer

Yes, without hesitation. Compatibility matters, and sometimes personalities simply do not click. Tell your point of contact and we will find a better match, at no extra cost. The first couple of weeks are a settling-in period for exactly this reason, but you can ask for a change at any time.

Question 8

Do you provide medical or nursing care?

Accepted Answer

We coordinate medical care, we do not provide hands-on nursing. Your Concierge attends appointments and speaks with doctors, keeps records, tracks vitals with home monitors, manages medication reminders, and recognises warning signs early. We do not give injections or IV medication, do wound care, or perform physiotherapy. When your parent needs skilled nursing or therapy, we bring in and coordinate the right licensed professionals as part of the plan.

Question 9

How do I know I can trust someone in my parent's home?

Accepted Answer

Every Concierge goes through a rigorous selection process: multiple interviews, checks for empathy and patience, thorough police and background verification, and a cultural-sensitivity assessment. They are full-time Elderworld team members, not gig workers, which means accountability and consistency. You see your Concierge's profile and background before they ever enter your home, and if it is not the right fit, we change it.

Question 10

What happens in a medical emergency?

Accepted Answer

We are not a round-the-clock emergency service, and we are honest about that. In a genuine emergency, emergency services and the hospital come first. What we do is help you be ready, and then coordinate: your Concierge and team help arrange transport, share your parent's medical history and records with the doctors, and keep the family informed. For non-emergency concerns, your Concierge is trained to spot warning signs early and flag them before they become a crisis.

Question 11

What if I have concerns about the care?

Accepted Answer

Tell your point of contact and we act quickly. We look into it, adjust the plan or the Concierge, and follow up to make sure it is genuinely resolved. You can change the schedule or approach, request a different Concierge, or pause while we sort things out. Your parent's wellbeing comes first.

Question 12

How much does it cost?

Accepted Answer

We do not publish fixed prices, because care is shaped around what your parent needs, not sold as a package. After the no-obligation first visit, we share a clear plan and what it involves. You can work with us as an ongoing membership, or a single booking. Any third-party costs, such as a cook, a physiotherapist or a contractor, are billed at actuals, with your approval before anything is spent. No surprises.

Question 13

How do payments work?

Accepted Answer

We accept bank transfer (NEFT, RTGS, IMPS), UPI (Google Pay, PhonePe, Paytm) and cards. NRI families can pay by international transfer, and we can provide invoices in the currency you need for your records. Invoices come with a clear breakdown, ahead of the billing date.

Question 14

I live abroad. How will I stay in the loop?

Accepted Answer

This is much of why families come to us. After each visit, your Concierge shares a short update and photos over WhatsApp. Each week you get a fuller report on health, mood and anything coming up, along with a weekly check-in call. You can reach your point of contact by WhatsApp, phone or email, and we can set up scheduled video calls so you can join a meal or a conversation. Distance stops being the problem.

Question 15

Can I pay from outside India?

Accepted Answer

Yes. We accept international transfers and can provide invoices in the currency you need, such as USD, GBP, EUR or SGD, for your records or for employer eldercare benefits. Many NRI families set up an automatic monthly transfer, and we provide the details and documentation for that.

Question 16

Which parts of Bengaluru do you serve?

Accepted Answer

We are building Elderworld one community at a time. Through December 2026 we are present in a focused set of communities across Whitefield, South Bengaluru, Bellandur and Yemalur, Sarjapur Road and Yelahanka, with the rest of Bengaluru following through 2027. See Where We Serve for the current list, and tell us where your parents live. We prioritise new communities by where families ask for us.

Question 17

Is it visiting care or live-in?

Accepted Answer

Visiting care. Your Concierge visits on a schedule that fits, daily or weekly, so your parent keeps their independence with support at the right times. We do not provide live-in or round-the-clock care. When a situation needs constant supervision or overnight nursing, we tell you honestly and help you find the right specialist provider.

Question 18

Can Elderworld help with cooking and cleaning?

Accepted Answer

We coordinate them, we do not do them ourselves. Your Concierge arranges and keeps an eye on cooks, maids and help, manages deliveries and small household logistics, and keeps a sense of how meals and the home are going. For the hands-on cooking and cleaning, we bring in and manage trusted people, so it is handled without landing on your plate.

Question 19

My parent has dementia or Alzheimer's. Can you help?

Accepted Answer

We support early-stage memory needs: gentle routines that reduce confusion, reminders, patient company, and a close eye on changes, with clear notes to the family. We are honest about our limits. Advanced dementia and specialised memory care belong with trained specialists, and when your parent reaches that point we help you find and coordinate the right care rather than stretch beyond what we do well.

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answered.

Arrange a first visit.

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Arrange a first visit.

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answered.