Terms & Conditions
The terms that govern your use of Elderworld’s website and services.
1. Acceptance of terms
By accessing and using the Elderworld website (elderworld.co) and services, you accept and agree to be bound by these Terms and Conditions. If you do not agree, please do not use our website or services.
These terms apply to all visitors and users, including clients, family members, prospective customers and service inquiries.
2. Use of website
2.1 Permitted use
You may use our website for lawful purposes only. You may browse information about our services, contact us for inquiries or service requests, read our Journal and resources, and submit contact forms.
2.2 Prohibited use
You agree not to use the website in any way that breaks the law, transmit harmful code or malware, attempt unauthorised access to our systems or data, scrape or reproduce content without written permission, impersonate Elderworld staff or others, harass or harm others, or submit false or fraudulent information.
3. Your responsibilities
3.1 Accurate information
You agree to provide accurate, current and complete information when you contact us about care. Providing false or misleading information may result in ending of services.
3.2 Account security
If you access a client portal, you are responsible for keeping your login details confidential and for activity under your account. Tell us at hello@elderworld.co about any unauthorised use.
3.3 Communication consent
By giving us your contact details, you consent to receive communication from Elderworld by email, phone, SMS and WhatsApp about your inquiries, services and updates. You can opt out of promotional messages at any time.
4. Intellectual property
All content on the Elderworld website, including text, graphics, logos, images, videos and design, belongs to Elderworld or its licensors and is protected by Indian and international copyright, trademark and intellectual property laws. We grant you a limited, non-exclusive, non-transferable licence to use the website for personal, non-commercial purposes. You may not copy, distribute, modify or reproduce content, use it commercially without written permission, remove proprietary notices, or create derivative works. “Elderworld” and related logos and names are trademarks and may not be used without written consent.
5. Privacy and data protection
Your use of the website and services is also governed by our Privacy Policy and Service Policy. We handle your information in line with applicable law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023. We collect only what we need, keep health information confidential and encrypted, do not sell or share your data without consent, and let you access, correct or delete your information.
6. Disclaimers
6.1 Service information
We aim to keep information on our website accurate and current, but we make no warranties about its completeness or reliability. Service descriptions, caregiver availability and service areas can change without notice. Contact us for the most current information.
6.2 Medical disclaimer
Elderworld provides companionship and care coordination, not medical advice, diagnosis or treatment. Content on our website and Journal is for information only and should not replace professional medical consultation. Always seek qualified healthcare advice for any medical questions.
6.3 Third-party links
Our website may link to third-party sites for reference. We are not responsible for their content, privacy practices or security. Following those links is at your own risk.
6.4 “As is” basis
The website and its content are provided on an “as is” and “as available” basis, without warranties of any kind. We do not guarantee uninterrupted, error-free or secure access.
7. Limitation of liability
To the maximum extent permitted by law, Elderworld is not liable for any indirect, incidental, special, consequential or punitive damages, or loss of profit or revenue, arising from your use of or inability to use the website, errors in content, unauthorised access to your information, technical interruptions, or the acts of third parties. Liability relating to actual care delivery is governed by our Service Policy and individual service agreements.
8. Indemnification
You agree to indemnify and hold harmless Elderworld, its officers, directors, employees, contractors and agents from any claims, liabilities, damages, losses or costs (including reasonable legal fees) arising from your breach of these terms, your breach of any law or third-party rights, any content you submit, or your misuse of our services or website.
9. Governing law and jurisdiction
These terms are governed by the laws of India. Any disputes are subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka, India. Before legal action, both sides agree to attempt good-faith negotiation and mediation; if mediation fails within 30 days, disputes may proceed to arbitration under the Arbitration and Conciliation Act, 1996, or to court.
10. Changes to terms
We may modify these terms at any time. Changes take effect when posted, with an updated date above. For significant changes that materially affect your rights, we will give prominent notice on the website or by email 30 days in advance.
11. Severability
If any provision of these terms is found invalid or unenforceable, the remaining provisions stay in full effect, and the invalid provision will be modified only as far as needed to make it valid while preserving its intent.
12. Entire agreement
These Terms and Conditions, together with our Service Policy and Privacy Policy, form the entire agreement between you and Elderworld regarding your use of the website.
13. Contact
Questions about these terms? Email hello@elderworld.co or call +91 96636 41725.