Privacy Policy
How we collect, use and protect your personal information.
1. Information we collect
We collect information you provide directly to us, including:
- Name, email address and phone number
- Information about your parent’s or relative’s care needs
- Communication preferences
- Any other information you choose to provide
2. How we use your information
We use the information we collect to:
- Provide, maintain and improve our services
- Communicate with you about our services
- Respond to your inquiries and requests
- Send you updates and occasional news, with your consent
- Meet our legal obligations
3. Information sharing
We do not sell your personal information. We may share your information with:
- Service providers: third parties who perform services on our behalf
- Legal requirements: when required by law or to protect our rights
- With your consent: when you explicitly agree to share your information
4. Cookies and tracking
We use cookies and similar technologies to improve your experience and understand how you use our website:
- Google Analytics 4: anonymous analytics about how visitors use the site, such as pages visited and time spent, so we can improve the experience.
- Essential cookies: necessary for the website to work, including security and form submissions.
- Preference cookies: remember your settings for a better experience.
We have enabled IP anonymisation in Google Analytics, so your full IP address is not stored. You can block or delete cookies in your browser settings, install the Google Analytics opt-out add-on, and we respect Do Not Track settings where technically possible. Analytics cookies expire after 24 months; essential cookies last only as long as needed for your session and security.
5. Data security
We use appropriate technical and organisational measures to protect your personal information, including encryption of data in transit and at rest, regular security reviews, limited access to personal information, and secure storage.
6. Your rights
You have the right to access your personal information, correct inaccuracies, request deletion, opt out of marketing, and withdraw consent for data processing.
7. Children’s privacy
Our services are not directed to children under 18, and we do not knowingly collect personal information from children.
8. Changes to this policy
We may update this policy from time to time. We will post the new policy on this page and update the date above.
9. Contact us
If you have questions about this policy or our data practices, contact us at hello@elderworld.co or +91 96636 41725. Bengaluru, Karnataka, India.